🚚 Shipping Policy

At FaaveraFood.com, we aim to deliver fresh, high-quality frozen food products safely and on time. Please read our Shipping & Returns policy carefully before placing an order.

Delivery Locations

We currently deliver to selected locations. Delivery availability will be confirmed at checkout based on your pin code.

Delivery Time

• Orders are typically delivered within 1–3 business days

• Delivery timelines may vary depending on location, weather, or logistical conditions

• Orders placed on Sundays or public holidays will be processed on the next working day

Cold-Chain Handling

All frozen products are packed using temperature-controlled packaging to maintain freshness and quality during transit.

Shipping Charges

• Shipping charges (if applicable) will be clearly shown at checkout

• Free shipping may be available on selected orders or promotions

Order Tracking

Once your order is shipped, you will receive tracking details via SMS or email (if available).

🔁 Returns & Refunds Policy

Due to the perishable nature of frozen food products, we follow a strict no-return policy once the order is delivered successfully.

Returns Are Accepted Only If:

• You receive a wrong product

• The product is damaged, leaked, or spoiled at the time of delivery

• The product is missing items from your order

Reporting an Issue

To be eligible for a replacement or refund:

• Report the issue within 24 hours of delivery

• Share clear photos or videos of the product and packaging

• Contact us via email or customer support

Refunds

• Approved refunds will be processed to the original payment method

• Refunds may take 5–7 business days to reflect, depending on your bank or payment provider

Non-Returnable Items

• Opened or partially consumed products

• Issues reported after 24 hours of delivery

• Orders returned due to incorrect address provided by the customer

❌ Order Cancellation

• Orders can be cancelled before dispatch only

• Once shipped, cancellations are not allowed

• To cancel an order, contact us immediately after placing it

📞 Need Help?

If you have questions regarding shipping, returns, or refunds:

📧 Email: support@faaverafood.com
🌐 Website: https://faaverafood.com